Smart Outlets: Why They Won't Pair and How to Fix Them

Elizabeth Frank13 Jan 2022

When you start to get a smart outlet, it's easy to see why it could be an integral part of your home. Smart outlets allow you to control your appliances from the convenience of your phone or tablet. The problem arises when the app doesn't function properly, or the device is not compatible with the app. One issue that people commonly have with their smart outlets is that they won't pair with other devices, like a light switch or thermostat. So what can you do if your smart outlet won't pair? Read on!

Why Smart Outlets Won't Pair

One of the reasons for smart outlets not to pair is that you may have updated your device too quickly. If you've had a recent update, your device may not be compatible with the latest version of the app or it may not support all of the features your app has to offer. The other reason why smart outlets won't pair is that you're trying to pair them with a component that is not compatible with the unit. 

Other reasons why smart outlets won’t pair are:

Out Of Range On Smart Outlets' Network

If your smart outlet won't pair with another device, the issue is most likely because the device you're trying to connect to the smart outlet is on a different Wi-Fi network. This means that your phone or tablet has to be connected to each individual Wi-Fi network in order for them to pair with each other.

The second reason why your smart outlet might not pair is because of a range issue. If you get too far away from the device you're trying to pair with, it will stop working. You'll have to get closer in order for them to work again.

Smart Outlet Needs Reset

The first thing you should do is reset your smart outlet. You can do this by holding the power button for fifteen seconds. After you've reset it, plug it back in and wait at least ten minutes before trying to pair again.

If the issue still persists, try pairing with a different device or reset the smart outlet again. Try pairing with a light switch or thermostat first, and then try pairing with an appliance like a coffee maker. If that doesn't work, then you'll need to contact customer service.

Out Of Battery

If your smart outlet is not pairing with other devices, the first thing you can do is check to see if your outlet is out of battery. It's possible that you have a dead battery in your outlet or that it needs to be recharged. To determine if this is the case, plug in an appliance and see if the outlet turns on. If it does turn on, then your outlet needs a new battery. If it doesn't turn on, then the outlet probably isn't functioning properly.

How To Fix It?

The best way to fix this problem is to check your app settings. Most apps have an option to allow pairing with other devices through Bluetooth, Wi-Fi, or infrared. If the smart outlet doesn't work when paired with one of these options, then it's likely that your device isn't compatible with the app. Another way to fix this issue is by updating the app on your device.

Depending on which device you have and whether it's running iOS or Android, there are different ways to update the app. Some devices will automatically update their software when they're connected to a power source and with a WiFi connection; however, most updates can be done manually. The last way to solve this issue is by contacting the company that made your device for help getting it compatible with their smart outlet app.

If none of these solutions work, then you'll need to replace the smart outlet hardware and/or replace your device software (if possible).

Check Your Device

First, check that your device is compatible with the smart outlet. If it isn't, there's nothing you can do to fix the problem.

If your device is compatible, make sure you're using the latest version of the app. Most manufacturers have this information on their website and you can even find it in the app store or Google Play Store.

Check Your Router

You can first check your router to see if it's having a problem communicating with the smart outlet. Your router is the hub for all of your home’s devices, and it's possible that there's a glitch somewhere in the system. If nothing seems wrong with your router, you might want to try resetting your device.

Tips and Tricks for Smart Outlets

First, make sure your smart outlet is actually working. Connect the outlet to power and plug in the switch or other device you're trying to pair with. If it doesn't work, then your device may be faulty and needs to be replaced.

If that doesn't fix the issue, try resetting your device. To do this on a light switch, turn the switch off and leave it for three seconds before turning it back on. Or for a thermostat, remove the batteries for ten seconds before putting them back in.

If these tips don't solve your problem, contact customer service at the company who made your smart outlet. They should have instructions on how to pair two devices or troubleshoot any other problems you might be having with your smart outlet.

If none of these solutions work, you'll have to purchase a new plug-in device that is compatible with your smart outlet. This solution is not ideal, but it will make sure that you always have access to appliances from wherever you are!


There are a lot of perks to using smart outlets, but what happens when you try to connect with a smart outlet and it doesn't pair?

The good news is that most of these problems can be fixed with just a little troubleshooting. We have a few tips and tricks for you too so the next time you try to pair your smart outlets, you won't have any problems.

Elizabeth Frank

Elizabeth Frank

Hope you enjoyed my post. I'm Liz, an interior designer that found her calling with smart gadgets.

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