How to Troubleshoot: Lenovo Smart Plug Won't Connect to Wi-Fi

Elizabeth Frank12 Feb 2022

The Lenovo Smart Plug is a great product. However, sometimes it causes problems when trying to connect to Wi-Fi. Sometimes the network connection isn’t good enough to allow the plug to work. This blog post will show you how to fix this issue and get your Lenovo Smart Plug working again.

What Exactly Is Lenovo Smart Plug?

The Lenovo Smart Plug is a plug that is designed to be used with your Wi-Fi network. It can be plugged into an electrical outlet in your home to provide power to your home appliances or plugged into a socket outside of your home to allow WiFi-enabled devices in and out.

Reasons Why the Lenovo Smart Plug Can't Connect To Wi-Fi

  1. The Wi-Fi network is not secured. Look at the Wi-Fi network name and password to see if they are secure. If they are not, then change the password on your computer or router.
  2. Your computer does not support the plug. Some computers don’t support the plug and need a firmware update in order for it to work. If you think your computer doesn’t support it, go to this Lenovo Support website and download the necessary firmware update from there.
  3. **One of your devices is blocking its connection to your Wi-Fi network in order to conserve battery life or prevent any internet use while it is connected to its charger or source of power (if you're running out). **Check with the device's manufacturer to see if this is possible or if any software upgrades can be loaded that will allow you to connect using Smart Plug even when the device is close to an outlet or a power supply (for example, plug or unplug an iPod from a USB port on the computer and connect it to your Smart Plug to listen to music).
  4. The power outlet is broken or damaged. If you plug in your device and nothing happens, check out this guide to replacing a dead-plug power strip. If that doesn't work, return your Smart Plug for a refund or in-store credit: Contact Service/Support
  5. Your outlet is not turned on. Make sure that you have clicked the (green) "On" button on the outlet before connecting any devices.
  6. **Your device cannot be connected through Smart Plug when it's already connected to another Wi-Fi network (such as your home wireless router). **Some devices can be used both with their built-in wireless adapter (for example, a printer) as well as if they connect wirelessly through Smart Wi-Fi (for example, an iPhone).

How to Fix the Lenovo Smart Plug Wi-Fi Connection Problem?

The Lenovo Smart Plug can connect to your Wi-Fi network, but you aren’t getting a connection. Here are a few steps that will help you fix the issue. Step 1: Disconnect the Lenovo Smart Plug. Step 2: Confirm that your router and power outlet are on the same channel. Step 3: Reset your router to its default settings. Open up its admin panel (usually found on your router) and change the channel used. You can also try a different Wi-Fi channel if offered by your ISP (Internet Service Provider). Note that some routers are preset with specific channels. Step 4: Position the Lenovo Smart Plug at least 3 feet away from any other devices. Also, make sure it's connected to the same Wi-Fi network as your smartphone. Check with your ISP to see if an update was made for SmartPlug, which may be causing problems. Step 5: Retest to see if it works. If not, then contact Lenovo Support for troubleshooting suggestions. Step 6: If your router and cable modem are working, then there is a problem with your ISP's connection. Try contacting them to see if they can help. Step 7: Connect the Lenovo Smart Plug to a different power outlet or a different Wi-Fi network. If that isn't the problem, then it's almost certain there is a problem with your ISP's connection and you are unable to troubleshoot further.

Tips for Connecting a Lenovo Smart Plug to a Wi-Fi Network

  • Use the same network that you use for your smartphone. If you try using a different network, then it might not connect.
  • Make sure the Lenovo Smart Plug and your smartphone are both connected to the same Wi-Fi network. If they're not, one could be blocking or overriding the other, causing issues with connectivity.
  • If you're having trouble connecting to your Wi-Fi network, then check the channel. Try a different channel if offered by your ISP (Internet Service Provider). If channel selection isn't working, then consider connecting to a different Wi-Fi network. Make sure it is on the same network as your smartphone and Smart Plug.
  • Also, if you once had trouble with some other third-party devices from another brand (e.g., LG Smart TVs) that were plugged into your router, the problem might be related to your router's Wi-Fi settings and not your device. If you haven't changed any of the settings yourself, then contact Lenovo Support for troubleshooting suggestions to get things functioning properly again.
  • Make sure that other devices connected to the same LAN as your router work properly with the Lenovo Smart Plug. Testing an unauthorized device with your actual router will cause problems, including interference and possible security issues.
  • If your mobile router's wireless settings are configured improperly, the same goes for connected devices.


The Lenovo Smart Plug provides a simple and inexpensive way to control appliances in your home and garden. It's easy to install, works well with Amazon Alexa, and adds a bit of style and convenience to your life. The MyLink app has many useful features that can help you take control of devices in your home. So now you know how this small plug-in device works as it plugs into your network. Sometimes, when you plug in a Lenovo Smart Plug, you may not be able to connect to the Wi-Fi network. If this happens, you can try to fix the problem by going to the manual or online help that came with your product. You can also try to connect to the Wi-Fi network using another device like an ethernet cable or a wireless adapter.

Elizabeth Frank

Elizabeth Frank

Hope you enjoyed my post. I'm Liz, an interior designer that found her calling with smart gadgets.

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